Overview
Amar Infotech successfully designed and implemented a Custom Visa Booking Solution tailored for both travel agents and end customers, delivering a comprehensive platform for streamlined visa application and booking. This B2B+B2C solution enables agents to manage visa bookings for their clients while also allowing customers to directly explore, apply, and track their visa requests online.
Challenges
Before collaborating with Amar Infotech, the client faced operational limitations:
- Manual handling of visa bookings with no centralized system.
- Difficulty managing customer and agent-specific workflows.
- No real-time visibility into visa status and traveler information.
- Absence of a self-service portal for direct customers.
- Limited reporting, invoicing, and agent markup configuration.
These issues created delays, increased operational overhead, and constrained the client’s ability to scale their visa services.
The Solution
Amar Infotech delivered a fully responsive, role-based Visa Booking Process Portal using PHP Laravel and MySQL. The system offers distinct experiences and access levels for agents, end customers, and administrators.
Key Features:
For Agents:
- Agent registration with OTP verification and document-based KYC (GST, Udyam, Aadhar, PAN).
- Agent dashboard with booking stats, sales analytics, and earnings tracking.
- Visa package selection based on country, purpose, and travel dates.
- Bulk and individual traveler document uploads (CSV or manual entry).
- Markup management to define custom pricing for customers.
- Invoice generation and history tracking.
For Customers:
- Direct access to view available visa packages and submit applications.
- Upload passport and documents, fill personal and travel details.
- Track application status and download invoices.
- Receive notifications and email confirmations on each stage.
Admin Panel:
- Manage bookings, agent/customer accounts, and KYC approvals.
- Configure visa packages, pricing, GST settings, and markup rules.
- Generate reports by country, booking status, agent performance, and revenue.
- Control access through role-based permissions for sub-admins
Technology Stack
- Frontend & Backend: PHP Laravel Framework
- Database: MySQL with migration & seeding
- Payment Integration: Razorpay
- Other Tech: HTML, CSS, JavaScript, jQuery, Ajax
Results & Business Impact
The deployment of this dual-user visa booking platform enabled the client to:
- Automate and digitize the entire visa booking journey.
- Increase operational efficiency by 75% with real-time KYC and uploads.
- Serve both agents and direct customers through a single system.
- Gain valuable insights through analytics and reporting dashboards.
- Minimize dependency on manual entries and offline communication.
Client Testimonial
"Amar Infotech delivered a powerful, user-friendly solution that met our dual needs—agent support and customer self-service. Their domain expertise and collaborative approach were key to our successful launch."
— Owner, Travel & Tourism
Why Amar Infotech
With a strong track record in travel and visa technology, Amar Infotech offers end-to-end development with robust backend architecture, seamless UI, and reliable post-launch support. Our ability to deliver high-performing B2B and B2C platforms makes us a trusted development partner for businesses aiming to scale in the travel domain.
